65ok Privacy Policy

1 What Information We Collect

We collect various types of information to operate the 65ok platform and provide you with the best service. This information comes from two main sources — what you provide directly and what is automatically collected while you use our platform.

1.1 Information You Provide Directly

• Name, date of birth, and gender
• Email address and residential address
• National ID or passport number (for identity verification)
• Mobile banking account details (bKash, Nagad, Rocket — for deposits and withdrawals)
• Bank account details (for bank transfers)
• Login credentials (username and password)
• Information provided when contacting support or submitting a complaint

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time of entry and exit from the website
• Log of pages visited and links clicked
• Gaming activity and transaction history
• Geographic location (at country level)

2 How We Use Your Information

65ok uses the information collected for the following legitimate purposes. We process information only for necessary and compatible purposes.

2.1 Account Management and Service Delivery

• To complete your account registration and verification
• To process deposit and withdrawal transactions
• To provide bonuses, promotions, and VIP benefits
• To provide technical support and maintenance for the platform

2.2 Identity and Age Verification

In accordance with existing regulations in Bangladesh and responsible gaming policy, we ensure that only individuals aged 21 or older may use the 65ok platform. For this purpose, verification of your identity document details is required.

2.3 Fraud Prevention and Security

• To detect and prevent illegal or fraudulent activity
• To ensure anti-money laundering (AML) compliance
• To prevent unauthorized access to accounts
• To investigate suspicious activity

2.4 Customer Service

When you contact us via 24/7 live chat or email, we use your account information and communication history to resolve your issues quickly and effectively.

2.5 Service Improvement and Personalization

• To provide game recommendations based on your preferences
• To improve platform performance and usability
• To create relevant promotional offers for you

3 Information Storage and Security

65ok applies industry-standard technical and administrative measures to protect your personal information.

3.1 Encryption and Technical Security

• SSL/TLS encryption is used for all data transmissions
• Sensitive information is stored with AES-256 encryption
• Payment information is processed in accordance with PCI-DSS standards
• Regular security audits and vulnerability assessments are conducted
• Firewall and intrusion detection systems remain active

3.2 Data Retention Period

We retain your information only for as long as necessary to fulfill the relevant purpose. All information is retained while your account is active. Even after account closure, some information may be retained for the applicable period as required by legal obligations, financial records, and dispute resolution needs.

3.3 Access Control

Only authorized personnel may access your personal information. All staff are bound by strict confidentiality agreements and receive regular training on data protection.

4 Sharing Information with Third Parties

65ok does not sell your personal information. However, limited information may be shared with selected and trusted third parties for the purpose of operating our services.

4.1 Payment Processors

Payment information required to complete transactions via bKash, Nagad, Rocket, and bank transfer services is shared with the relevant financial institutions. This information is used solely for the purpose of completing transactions.

4.2 Game Software Providers

Pragmatic Play, Spribe, JILI, PG Soft, and other game providers may receive the minimum necessary session information to keep their gaming services running on the platform. These providers operate under their own privacy policies.

4.3 Identity Verification Services

Relevant information may be shared with an authorized identity verification provider to complete the KYC (Know Your Customer) process. These services operate in compliance with applicable data protection laws.

4.4 Legal Obligations

We may be legally required to disclose relevant information to authorities as part of a court order, a lawful request from a law enforcement agency, or a legal process.

5 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the 65ok website to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Maintain login sessions and core platform functionality; these cannot be disabled.
• Functional Cookies: Remember your language preferences and account settings.
• Analytics Cookies: Collect usage statistics to help improve the platform.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some core platform functionality.

6 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights.

6.1 Right to Access Information

You may at any time request a copy of your personal information held by 65ok. We will provide this information within a reasonable time of receiving the request.

6.2 Right to Correct Information

If any information stored in your account is incomplete or inaccurate, you may request that it be corrected.

6.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, this request may not be possible to fulfill where there are legal obligations or ongoing disputes.

6.4 Right to Object to Processing

You may at any time object to the use of your information for marketing or promotional communication purposes. In that case we will immediately stop using your information for that purpose.

6.5 Right to Data Portability

You may request your provided personal information in a structured, machine-readable format.

7 Privacy of Minors

The 65ok platform is for individuals aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21.

Our registration process has strict age verification measures in place. If we receive evidence that a minor is using our platform, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please contact us.

8 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh for the purpose of operating our services. In such cases we ensure that:

• Applicable legal protections are maintained during the transfer of information
• The receiving party maintains data protection standards equivalent to ours
• The necessary contractual safeguards are in place
• The security of transmission is ensured through SSL encryption

9 Changes to This Policy

65ok reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed
• For important changes, a notice will be displayed on the platform

If you continue to use the platform after the changes, this will be considered your consent to the updated privacy policy. We recommend that you visit this page regularly to review the latest policy.

10 Contact

If you have any questions, concerns, or requests about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us through any of the following channels:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will try to process your request within a reasonable time. Some requests may take a little longer to process due to identity verification requirements.